Cornastone Telecommunications (Pty) Ltd
2016 winner of the Da Vinci Award for Excellence in the Management of Technology
Category for medium enterprises
This is Big Data for real and it’s local
Big global brands may dominate the Big Data market but a South African company is giving them a run for their money. Five years ago, Cornastone Telecommunications looked ahead, recognised the emergence of Big Data as a significant future trend, and started developing its own Big Data solution, called Data Discovery.
The platform is already processing and analysing over 150 million transactions a day and saving client millions of rands through real-time detection of revenue-leaking activities.
Here’s how the solution works. It sits on top of clients’ business systems, without being intrusive, and analyses multiple data streams in real time, providing independent verification of the completeness, accuracy and integrity of the data. Data Discovery has real-time triggers and alerts for data anomalies, which domain specialists then investigate.
In step with the social media era
One of the things that make Data Discovery stand out is the ability to integrate, analyse and make sense of data in a multiplicity of formats, including video, text, images, audio, business data and social media data. “We can also integrate open and unstructured data from any data source, including Census data,” says managing director Ansu Sooful.
This can generate deep insights for business decisions. “For instance, an insurance company can look at how it sells its products more effectively. It can combine public, demographic and business data on an interactive map to see what type of products should be sold in a certain area based on trends and patterns.”
Using social media, the solution can go even further. “For example, by integrating Twitter to Facebook, we can prompt the broker in an area to send flowers to someone who has just had a baby and could be interested in an education policy for her child,” Sooful says.
Data Discovery’s capacity is being enhanced to process petabytes of data and the solution is being constantly improved. Sooful says the current focus is to improve cloud-based capabilities and further enhance appliance-type packaging.
“We developed the solution according to open standards so it’s highly adaptable and you can take modules out and replace them with newer modules. Of course you can never future-proof completely but for the next five years at least, we have a system that is relevant.”
As for the future, Sooful says: “We are moving fast but I don’t believe we are moving fast enough. Our competitors are starting to pick up the pace too. To remain in the lead and ensure we survive as a business, we have to be even more future-focused and agile. As I am always telling my staff, we were not born to follow; we were born to lead.”
SUSTAINABLE BUSINESS PERFORMANCE
The “Big Picture”
Sustainable Business Performance requires business to transition from creating shareholder value in the short term, to creating inclusive wealth (i.e. making a NET+ contribution) to all stakeholders in the medium to long term.
Sustainable Business as defined by the NBS (Network for Business Sustainability):
-“Are resilient and create economic value, healthy ecosystems and strong communities.
-Survive over the long term because they are intimately connected to healthy economic, social and environmental systems”.
Balance – KEY to Sustainable Business Performance:
Sustainable Business Leaders have to carefully balance:
- A Triple Bottom Line Business Strategy (Short, Medium and Long Term),
- Anticipating Market Demand and constantly analyse the Voice (ever-changing needs) of the Customer,
- Leveraging fit-for purpose Technology,
- Offer a World Class Delivery Capability, through operational excellence and high performance teams.
The Da Vinci Institute TIPS™ Framework enables Sustainable Business Performance, and balances these Strategic Focus Areas by establishing:
- Alignment through Workplace integration
- Engagement ensuring Performance output
- Agility facilitating Performance and Value Returns.
The TIPS Sustainable Business Performance Framework enables Business Leaders to rapidly benchmark sustainable business performance maturity, make informed strategic and project decisions, as well as identify and innovatively acting on material business risks and opportunities, unlocking inclusive value for all stakeholders.
Operationalising a Sustainable Business Performance Strategy will require a High Performance Leadership Culture, Business Model Innovation, integrated Supply Chain Design (Demand & Investor LED), and Collaborative Technology Innovation.
S – ORGANISATION / SYSTEM
The World Business Council for Sustainable Development’s Vision of a Sustainable World in 2050 outlines a valuable Transformation Pathway – strategically directing industry on this incredible Sustainable Business Performance journey.
WBCSD Vision 2050
Sustainable Business Performance is only possible, provided business is participating in a Sustainable Supply Chain creating inclusive value to all stakeholders.
The current reality is that current Global Supply Chains are only effectively servicing 29% of Global Consumer Demand – as depicted in the below graph:
Critical Supply Chain Re-design facilitates Disruptive Growth opportunity for Sustainable Business to satisfy the needs of new customers (unmet needs) in white space markets.
Kasi-Nomics – Research by GG Alcock outlines incredible near market opportunities in South Africa and the African context.
Supply Chain Design is similarly disrupted by the notion of “Circular Value Chains”: integrated and designed for a Circular Economy (Cradle to Cradle Thinking).
P – “PEOPLE ENABLEMENT FOR SUSTAINABLE BUSINESS PERFORMANCE”
It’s all about Bold Leadership and a Vision:
“Vision is the articulation of a company’s unique role in and contribution to a sustainable future. It is best when it is a direct evolution of the existing core vision of the firm, with fundamental sustainability needs or challenges. It describes a competing and relevant destination for the organisation, and inspires employees, partners and other stakeholders to help achieve it!” The Regeneration Roadmap (2013)
** For successful implementation, it is critical to prepare a comprehensive stakeholder map and engagement strategy – as these will inform your Sustainable Business Transformation Strategy.
** Gear your Leadership Team with relevant Skills of the Future, by providing “Toolkits for Step Change”-TM (Innovation Management, Design LED Thinking, Systems Thinking) and Technology Enablement.
“A leapfrogging organisation needs allies and builds trusted networks all around the world. They believe no man is an island and seeks intimate relationships. They do not see an “us” vs. “them”, they instead see networks and alliances where information is freely shared and which is based on trust. To cap it all, leapfrogging organisations look to partner with competitors and customers to move on to the next level.” Dr Oren Harari (2013)
I – “INNOVATION FOR SUSTAINABLE BUSINESS PERFORMANCE”
Innovation for Sustainable Business Performance is about the “Implementation of NEW Ideas with Sustainable Impact”.
- Sustainable Development
This calls for Business Model Innovation!
New Businesses applying these unconventional Sustainable Business Performance principles are totally disrupting Industry – examples include:
- Uber the world’s largest taxi company, owns no vehicles
- Facebook, the world’s most popular media owner, creates no content
- Alibaba, the most valuable retailer, has no inventory
- Airbnb, the world’s largest accommodation provider owns no real estate.
T – “TECHNOLOGY ENABLEMENT FOR SUSTAINABLE BUSINESS PERFORMANCE”
Technology Enablement: allows organisations to – “Leapfrog” their competitors through Effective Adaption and Rapid Implementation.
The Value of Fit-for-Purpose Technology Enablement for Business will include:
- Increased productivity while institutionalizing a Culture of High Performance Leadership,
- Increase local and global collaboration,
- Reducing complexity by simplifying complex tasks and decision making,
- Empowered Workforce!
Market Leading organisations achieve Sustainable Business Performance through leveraging primarily two kinds of Technologies:
- ICT – Technology Enablement – High-Impact Examples include:
- Internet of Things:
The Internet of Things (IoT) is the network of physical objects—devices, vehicles, buildings and other items — embedded with electronics, software, sensors, and network connectivity that enables these objects to collect and exchange data (big data). The IoT allows objects to be sensed and controlled remotely across existing network infrastructure, Wiki (2016).
Real Time Analytics and Exception Management – leveraging the IoT’s Technology will unlock significant Business Value across the Value Chain.
- Convergence of Technology Enhances Business Performance and allows for regular efficiency breakthroughs – examples include:
- Mobile (Commercial – Snap-scan, Retail Specials (Xx), Learning, Social Media), Etc.
- Remote Sensing Technology and Satellite Technology
- Drone Technology
- Enterprise Collaboration Technologies
- Traceability, Operations Visibility and Sustainability Platform – for the whole Supply Chain
- Clean Technology – Technology Enablement – High-Impact examples include:
Leadership has to drive the adaption and implementation of new “Clean Technologies” Technology Enablement throughout their organisations, especially new Projects.
This requires a New Design Brief from Shareholders to Business, Project Managers, Design Engineers and Supply Chain:
- Energy Efficiency e.g. Optimised Equipment, Variable Speed Drives, Natural Light/ventilation,
- Water Efficient and Recycling Technology e.g. Constructed Wetlands,
- Zero Waste to Energy Technology, etc.
A Design Brief, which is Inspired by Natures design principles e.g. Biomimicry & Ecological Engineering.
- Biomimicry is an approach to innovation that seeks sustainable solutions to human challenges by emulating nature’s time-tested patterns and strategies. The goal is to create products, processes, and policies—new ways of living—that are well adapted to life on earth over the long haul. Ref: http://biomimicry.net
- Ecological engineering is an emerging study of integrating ecology and engineering, concerned with the design, monitoring, and construction of ecosystems. Ref: http://www.ecological-engineering.com
-Kofi Annan, former UN Secretary General.
Comprehensive information available on:
Sustainable Business – Da Vinci TT100
Collaboration – Sustainability Summit: http://www.blankcanvas.co.za/sustainability-summit/
Bertels, S.. 2016. embedding sustainability in organizational culture. [ONLINE] Available at: http://nbs.net/wp-content/uploads/Executive-Report-Sustainability-and-Corporate-Culture.pdf. [Accessed March 2017].
Biomimicry 3.8. 2017. Biomimicry 3.8 Homepage – Biomimicry 3.8. [ONLINE] Available at: https://biomimicry.net/. [Accessed March 2017].
Blank Canvas International. 2017. African Sustainability Summit – Blank Canvas International. [ONLINE] Available at: http://www.blankcanvas.co.za/sustainability-summit/. [Accessed March 2017].
Coulter, C. & Lee, M.. 2013. Changing Track: Extending Corporate Leadership on Sustainable Development . [ONLINE] Available at: http://theregenerationroadmap.com/files/reports/Changing-Tack.pdf. [Accessed March 2017].
Ecological Engineering Group. 2017. Ecological Engineering Group. [ONLINE] Available at: http://www.ecological-engineering.com/. [Accessed March 2017].
The Da Vinci Institute. 2017. How we do it | The Da Vinci Institute. [ONLINE] Available at: http://www.davinci.ac.za/how-we-do-it/. [Accessed March 2017].